Patient information
Practice policies
Plan ahead with confidence.
Appointment Policy
Your appointment time is reserved specifically for you. Timely confirmations and proper notice for changes help us maintain our schedule and provide quality care to all patients.
Confirmations
We'll text and email you a confirmation link 7 and 3 days before your appointment. Please confirm or reschedule at least 48 business hours in advance. If still unconfirmed within 48 hours, we may assume you will not be attending and offer your appointment time to another patient on our waitlist.
Cancellation Fees
There is a $40 fee for 1-hour appointments cancelled/rescheduled with less than 48 business hours' notice. There is an additional $20 fee per 30 minutes for longer appointments.
Late Arrivals
Please notify us as soon as possible if running late. We'll try to accommodate you, but time-sensitive procedures may not be completed in the remaining time and may require rescheduling (cancellation fees may apply).
Our Payment Policy
We believe dental care shouldn't come with financial surprises. Our goal is to handle the insurance complexity while keeping you informed every step of the way, so you can focus on your health.
How Payment Works
Step 1: Treatment Day
Payment is due at the time of treatment. For larger procedures, we may request a deposit when scheduling.
Step 2: Insurance Processing
If you have insurance, we collect your co-pay and submit claims on your behalf. Most claims process within 30-60 days.
Step 3: Final Settlement
Once insurance responds, we'll handle any remaining balance or refund automatically through your preferred method.
You can pay for services using credit/debit cards, HSA/FSA cards, cash, or check. Special financing is available for qualifying treatments.
Secure Card on File:
To deliver a seamless experience, we require a card on file for all patients using insurance benefits. This allows us to automatically process any remaining balances after insurance, eliminating surprise bills and follow-up calls. All payment information is encrypted and stored by our certified processor (Global Payments) - we never store card details in our office.
If you prefer not to authorize a card on file, full payment may be required at the time of service.
Insurance Made Simple
In-Network (PPO) Benefits:
We will file claims on your behalf and accept assignment of benefits to reduce your immediate out-of-pocket costs.
Out-of-Network:
We will file claims on your behalf and accept assignment of benefits if insurance permits. Some out-of-network plans only reimburse patients directly. When this happens, payment in full is expected on service day and your plan will reimburse you directly.
After Your Claim Processes
Overpayment?
We'll credit your account for future visits or refund to your original payment method
Balance Due?
You'll receive a text message statement with secure payment options. If a balance remains unpaid after 15 days, we'll process payment using your card on file. We'll always send a courtesy notification before charging your card.
Paid in Full?
No additional charges or invoices
Questions or Need Help?
Our billing team is available during business hours to review your account and explain any charges. If there's ever a mistake, we'll investigate immediately and refund any overpayments once resolved. For any insurance disputes, we'll work directly with your insurance company to resolve claim issues and resubmit with additional information when needed.