Our Payment Policy

How Payment Works

Step 1: Treatment Day Payment is due at the time of treatment. For larger procedures, we may request a deposit when scheduling.
Step 2: Insurance Processing If you have insurance, we collect your co-pay and submit claims on your behalf. Most claims process within 30-60 days.
Step 3: Final Settlement Once insurance responds, we'll handle any remaining balance or refund automatically through your preferred method.

You can pay for services using credit/debit cards, HSA/FSA cards, cash, or check. Special financing is available for qualifying treatments. 

Secure Card on File: To deliver a seamless experience, we require a card on file for all patients using insurance benefits. This allows us to automatically process any remaining balances after insurance, eliminating surprise bills and follow-up calls. All payment information is encrypted and stored by our certified processor (Global Payments) - we never store card details in our office. If you prefer not to authorize a card on file, full payment may be required at the time of service.

Insurance Made Simple

In-Network (PPO) Benefits: We will file claims on your behalf and accept assignment of benefits to reduce your immediate out-of-pocket costs.

Out-of-Network: We will file claims on your behalf and accept assignment of benefits if insurance permits. Some out-of-network plans only reimburse patients directly. When this happens, payment in full is expected on service day and your plan will reimburse you directly.

After Your Claim Processes:

• Overpayment? We'll credit your account for future visits or refund to your original payment method

• Balance Due? You'll receive a text message statement with secure payment options. If a balance remains unpaid after 15 days, we'll process payment using your card on file. We'll always send a courtesy notification before charging your card. 

• Paid in Full? No additional charges or invoices

Questions or Need Help?

Our billing team is available during business hours to review your account and explain any charges. If there's ever a mistake, we'll investigate immediately and refund any overpayments once resolved. For any insurance disputes, we'll work directly with your insurance company to resolve claim issues and resubmit with additional information when needed.